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Your business success depends on your IT infrastructure. You need Micro Symplex to deliver Proactive services that not only keep your network up and running, but running effectively and efficiently. |
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Quick Response
• Micro Symplex knows what issues are affecting your network, and can respond before they become critical
• Intuitive comprehensive “central dashboard” keeps Micro Symplex informed on the health of your network – color-coded for fast problem determination (red, yellow, green)
• Automatic alert dispatch to Micro Symplex 24 x 7 x 365 for guaranteed quick response to problems at your siteSecurity Monitoring
• Flags unauthorized access attempts
• Allows you to control the software content at your site
• Ensures that your business resources are used appropriately – not for high-bandwidth interactive games or illegal peer-to-peer sharing
• Flags account lockouts
• Patch inventory ensures your operating systems are up to date and not exposed to vulnerabilitiesDetailed Site Level Inventory
• Automatically collected, ensuring accuracy
• Up-to-date hardware, software and patch information
• Reports for planning and problem diagnosticsGraphical Performance Reporting
• Graphical view with service level threshold lines for easy-to-read performance reports
• Provides you with a basis for capacity management and upgrade planning
• Automatically generated, ensuring accuracyIntegrated Trouble Ticket System
• Trouble ticket system for problem logging, tech dispatch and resolution information
• Provides you with a tracking system for work done by Micro SymplexRemote Management and Communication
• Micro Symplex can remotely resolve issues without expensive on-site visits (using a secure VPN system)
• Very low bandwidth requirements – does not slow down your network response time
