Custom Direct Programs to fit your needs

• Standard 8-hour on-site response time with upgraded

• 2 and 4 hour mission critical on-site response times in pre-arranged locations

• Tier-one hardware such as Compaq, IBM, Hewlett Packard, Fujitsu Toshiba, White Box (MX) and A+ service authorizations

• Consistent service performance and standard rate structure nationwide

• Call management, tracking and escalation via Internet enabled Clarify Clear Support

• Consistent, single point of contact to manage the relationship

• Billing options by entire company on one invoice, or invoices broken down by locations

Customer Satisfaction Benchmarks

• Customer satisfaction surveys are completed within 72 hours after service is performed

• Service 800 conducts a portion of surveys for industry benchmark comparison

• Servicing resellers are measured on response time, technical capability, professionalism and
  communication

• All members must maintain minimum satisfaction rating of 4.3 (on a 1-5 scale)

National Capabilities

• Micro Symplex is affiliated with over 3,000 certified field service professionals

• More than 450 locations nationwide

• Coverage in over 800 metropolitan markets

• 24 x 7 service and support for Enterprise Fortune 1000 and SMB customers

Global Capabilities

• 450+ Branch Locations (ACSL)

• 6.8 Billion in Annual Revenues

• 32 Distribution Centers Worldwide

• Centralized 800 number in operation 7 days a week, 24 hours a day, 365 days a year

• Staff personnel:

  • Management- Senior Director & Senior Manager

  • Call Management - Supervisor & Call Managers

  • Support - Authorization, Project Coordination, Billing